As part of an effort to improve customer loyalty and expand access to City Planning services, the Department has improved its online commerce capabilities. City Planning’s Online Application System (OAS) accepts online applications for certain specialized discretionary services. Launched in the weeks following the outbreak of COVID-19, OAS offers online application and payment methods as convenient alternatives to filing an application in person at one of the City’s public counters. OAS makes City Planning’s development functions easier to find, and its user-friendly…